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Raving Fans – Kenneth H. Blanchard

Tytuł:

Raving Fans

Autor:

Kenneth H. Blanchard

Wydawnictwo:

HarperCollins Publishers

Rok wydania:

2012

Okładka:

miękka

ISBN:

9780006530695

Ilość sztuk w magazynie: 1 |

Wysyłamy w 24h |

20,00 

1 w magazynie

SKU: 9780006530695 Kategorie: , Tag:

Opis

With a new foreword by Ken Blanchard

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

Informacje dodatkowe

Tytuł:

Raving Fans

Autor:

Kenneth H. Blanchard

Wydawnictwo:

HarperCollins Publishers

Rok wydania:

2012

Okładka:

miękka

ISBN:

9780006530695